At HYARU, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.

Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays, public holidays, or non-working days will be processed on the next business day.

• Processing times may be extended during promotional events, festive seasons, high-order-volume periods, or due to unforeseen circumstances.

Shipping Locations

HYARU currently ships products across India.

Shipping availability to certain locations may be restricted based on courier service coverage and operational limitations.

Delivery Timelines

Estimated delivery timelines are as follows:

LocationEstimated Delivery Time

Metro Cities2–5 Business Days

Tier 2 & Tier 3 Cities4–7 Business Days

Remote & Rural Areas5–10 Business Days

Delivery timelines are estimates only and should not be considered guaranteed delivery dates.

Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

• HYARU may offer free shipping on select orders, products, or promotional campaigns at its sole discretion.

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking information via email, SMS, or other available communication channels.

Customers are responsible for monitoring shipment progress using the tracking details provided.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect or incomplete shipping address;

• Incorrect contact information;

• Customer unavailability at the delivery location; or

• Refusal to accept delivery,

the order may be returned to the originating warehouse. Additional shipping charges may apply for re-dispatch of the order.

Damaged, Incorrect, or Missing Products

If you receive a damaged, incorrect, tampered, or incomplete order, you must notify HYARU within 48 hours of delivery.

Customers may be required to provide:

• Order Number;

• Photographs of the product;

• Photographs of the external packaging;

• Shipping label details; and

• Any other information reasonably requested by HYARU.

Claims submitted after 48 hours from the recorded delivery date may not be accepted.

Delivery Delays

While HYARU works with reputable logistics partners, delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;

• Extreme weather conditions;

• Government restrictions;

• Public holidays;

• Transportation disruptions;

• Strikes or labor disputes;

• Courier partner operational issues; or

• Force majeure events.

HYARU shall not be liable for any loss, damage, cost, or inconvenience arising from such delays.

Risk of Loss

Ownership and risk of loss for products pass to the customer upon successful delivery of the order to the shipping address provided at checkout.

Contact Information

For shipping-related inquiries, please contact:

HYARU Wellness

Email: contact@hyaru.com

Phone: +91-8766201970
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST



"Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond HYARU's control. HYARU is not liable for delays caused by third-party logistics providers or force majeure events."

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