At HYARU, customer satisfaction and product quality are our top priorities. As our products are consumable wellness and nutraceutical products, we maintain a strict refund policy to ensure product safety, hygiene, and quality standards.

Non-Refundable Products

All HYARU products are non-refundable once delivered.

Refunds will not be issued for:

• Change of mind

• Incorrect product selection by the customer

• Taste, flavour, or texture preferences

• Product not meeting individual expectations

• Opened, used, or partially consumed products

• Failure to read product descriptions, ingredients, or usage instructions before purchase

Eligible Refund Cases

Refunds may only be approved under the following circumstances:

1. Order Cancelled Before Dispatch

If an order is cancelled before it has been dispatched from our warehouse, a full refund will be issued to the original payment method.

2. Order Cancelled by HYARU

If HYARU is unable to fulfill an order due to inventory shortages, payment verification issues, or other operational reasons, a full refund will be processed.

3. Replacement Not Available

If a customer receives a damaged, defective, expired, or incorrect product and a replacement is not available, HYARU may issue a refund at its sole discretion.

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An expired product

• An incorrect product

Don't hesitate to contact our customer support team within 48 hours of delivery.

To process your request, we may require:

• Order Number

• Clear photographs of the product

• Photographs of the outer packaging

• Shipping label details

• Batch number and expiry date (where applicable)

Claims submitted after 48 hours of delivery may not be eligible for review.

Refund Processing

Once approved, refunds will be processed within 5–7 business days to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to reflect in your account.

Contact Us

For refund-related inquiries, please contact:

HYARU Wellness

Email: contact@hyaru.com

Phone: +91-8766201970

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

HYARU reserves the right to modify, update, or amend this Refund Policy at any time without prior notice.